Job Description
Join our dynamic team in Fort Worth, Ohio as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals with no prior experience – comprehensive paid training provided. This full-time role offers competitive pay, benefits, and clear growth opportunities. Perfect for career changers, recent graduates, or anyone seeking a stable start in customer service.
Why Apply?
- PAID TRAINING: 4-week paid program covering communication, problem-solving, and industry tools
- CAREER GROWTH: Clear advancement paths to team lead and supervisor roles
- BENEFITS: Health insurance, 401(k) matching, and paid time off
- STABLE SCHEDULE: Monday-Friday, 9 AM-5 PM with occasional overtime
Responsibilities
- Handle inbound/outbound customer calls and emails professionally
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in company databases
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for quality and efficiency
- Participate in ongoing training and skill development
- Contribute to team improvement initiatives
Qualifications
- No prior experience required – we provide all training!
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency (typing, email, navigation)
- Positive attitude and willingness to learn
- Reliable transportation to our Fort Worth, OH office
- Ability to stand for extended periods if needed
- Pass background check and drug screening