Job Description
Join our dynamic team at Oakland Growth Partners as we expand our customer service division! We're urgently seeking motivated individuals with no prior experience for our paid training program. This is your gateway to a rewarding career in customer relations with comprehensive on-the-job training. Learn industry best practices, communication techniques, and problem-solving strategies from industry experts. Enjoy competitive pay, benefits package, and a supportive environment designed for growth. Perfect for recent graduates or career changers looking to launch their professional journey.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to deliver seamless service
- Continuously improve product knowledge through training modules
- Meet performance metrics including response times and resolution rates
- Participate in weekly skill development workshops
Qualifications
- No prior experience required – we provide full training
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Basic computer literacy with willingness to learn new software
- Positive attitude with problem-solving mindset
- Ability to work in a fast-paced environment
- Reliable transportation to our Oakland, TX facility
- Passion for helping others and building customer relationships