Job Description
Join our dynamic team at Frontier Communications as an Entry Level Customer Service Associate! We're seeking motivated individuals to provide exceptional support to our valued customers. This immediate hire opportunity offers comprehensive training and a clear path for career growth in the telecommunications industry. Enjoy competitive compensation, benefits, and a collaborative work environment in Denver's thriving business district. Apply now to start your professional journey!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently
- Process orders, updates, and account modifications accurately
- Document interactions using CRM systems and maintain detailed records
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for call quality and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or call center experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Basic knowledge of telecommunications industry a plus
- Positive attitude and problem-solving mindset