Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist and launch your career immediately! We provide comprehensive paid training and a supportive environment for motivated individuals with no prior experience. Coastal Solutions Group offers competitive benefits, growth opportunities, and a vibrant workplace culture in the heart of Virginia Beach. If you're eager to learn, excel in customer interactions, and contribute to a dynamic team, this is your perfect starting point.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve billing issues using our proprietary CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document customer interactions accurately in our database
- Participate in weekly training sessions to enhance product knowledge
- Uphold company standards for customer satisfaction metrics
Qualifications
- No prior experience required – we train all new hires
- High school diploma or equivalent required
- Exceptional communication and active listening skills
- Proficient in basic computer applications (Microsoft Office Suite)
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to continuous learning
- Must pass background check and drug screening