Job Description
Join our dynamic team at Urban Solutions Inc. as an Entry-Level Customer Service Representative! We're urgently hiring motivated individuals in Chicago with no prior experience required. This is your chance to launch your career in a supportive environment with comprehensive training. Enjoy competitive pay, growth opportunities, and a vibrant downtown workplace.
We're seeking enthusiastic problem-solvers who thrive in fast-paced settings. If you're passionate about helping others and ready to learn, apply today! Immediate positions available for candidates who can start within 2 weeks.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues using our knowledge base and escalation protocols
- Update and maintain customer records in CRM systems
- Collaborate with team members to deliver seamless service
- Meet daily performance metrics for call handling and resolution
- Participate in ongoing product and service training
- Identify opportunities to improve customer experience
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency (MS Office, internet navigation)
- Ability to work flexible shifts including weekends
- Positive attitude and willingness to learn
- Must pass background check and drug screening
- Authorization to work in the United States required