Job Description
Launch your career with Atlanta's fastest-growing customer service team! We're seeking motivated individuals with no prior experience to join our dynamic training program. Our comprehensive 4-week onboarding includes paid shadowing, mentorship, and certification – ensuring you're fully prepared to succeed. Enjoy a supportive team environment, flexible scheduling options, and clear growth pathways into leadership or specialized roles. Join us in delivering exceptional service while building your professional foundation in Atlanta's thriving business district.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with team members to resolve complex issues through escalation protocols
- Meet daily performance metrics for call volume, resolution time, and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge and service techniques
- Contribute to process improvement initiatives based on customer feedback analysis
Qualifications
- High school diploma or equivalent (students encouraged to apply)
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to learn new software quickly
- Customer-focused mindset with patience and problem-solving abilities
- Reliable attendance and punctuality in team-based environment
- Positive attitude and willingness to learn through hands-on training
- Ability to work rotating weekends as part of team coverage schedule