Job Description
Launch your career with Urban Growth Partners! We're seeking passionate individuals for our entry-level customer service role in Baltimore. No prior experience required—just a positive attitude and eagerness to learn. We provide comprehensive training and career growth opportunities within our dynamic team.
Join us in delivering exceptional client experiences while developing valuable professional skills. Our supportive environment ensures you'll thrive with mentorship from industry experts.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Process orders and resolve service issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
- Meet daily performance metrics
- Contribute to team innovation projects
Qualifications
- High school diploma or equivalent
- Excellent verbal/written communication skills
- Basic computer proficiency
- Strong problem-solving abilities
- Ability to multitask in fast-paced settings
- Customer-focused mindset
- Willingness to learn new systems
- Reliable attendance and punctuality