Job Description
Launch your career with Growth Horizons Inc., a leading customer experience firm in Sacramento! We're seeking motivated Entry Level Customer Service Specialists to join our dynamic team. No prior experience required – we provide comprehensive training to help you thrive. Enjoy competitive pay, flexible scheduling, and clear pathways for advancement. Perfect for recent graduates or career changers eager to build professional skills in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document interactions accurately in our customer database
- Continuously improve knowledge of products and services
- Contribute to team performance goals and quality metrics
- Participate in ongoing training and development sessions
Qualifications
- No experience required – open to all backgrounds!
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn new software
- Positive attitude and willingness to learn
- Ability to work in a fast-paced team environment
- Reliable transportation to our Sacramento headquarters
- Must pass background check and drug screening