Job Description
Join our dynamic team at Coastal Solutions Group and launch your career with our entry-level customer service position in sunny Virginia Beach! We're urgently seeking motivated individuals with no prior experience to join our award-winning support team. Enjoy comprehensive training, competitive benefits, and a vibrant work environment where your growth is our priority. Why apply? • Competitive salary + performance bonuses • Paid training and certifications • Health insurance, 401k matching, and paid time off • Career advancement opportunities • Modern downtown office with ocean views
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document interactions and maintain accurate customer records
- Participate in ongoing training to enhance product knowledge
- Contribute to team performance metrics and customer satisfaction goals
Qualifications
- High school diploma or equivalent (recent graduates welcome!)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Positive attitude and eagerness to learn
- Ability to work flexible hours including weekends
- Must pass background check and drug screening