Job Description
Join our award-winning customer service team in Charlotte and enjoy the freedom of flexible scheduling! We're seeking passionate individuals to deliver exceptional support while maintaining work-life balance. As a Flexible Hours Call Center Agent, you'll be the voice of our brand, helping customers resolve inquiries with empathy and efficiency. With competitive pay, comprehensive training, and growth opportunities, this is your chance to thrive in a dynamic environment that adapts to your schedule.
Why Choose Us?
• Flexible day/evening/weekend shifts
• Performance-based bonuses
• Career advancement paths
• Free parking and modern workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and product expertise
- Resolve customer inquiries across billing, technical support, and account management
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity targets
- Collaborate with team members to improve service workflows
- Adapt to changing processes and product updates
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional communication and problem-solving skills
- Ability to type 35+ WPM with accuracy
- Strong computer literacy and CRM familiarity
- Flexible availability including evenings/weekends
- Positive attitude and resilience in fast-paced settings
- Basic technical troubleshooting knowledge