Job Description
Start your career journey with Oakland Community Services! We're seeking motivated Entry-Level Customer Service Specialists to join our supportive team. No prior experience required—just your positive attitude and eagerness to learn. Enjoy competitive pay, comprehensive paid training, and opportunities for advancement in a dynamic work environment. Benefits include: Health insurance, retirement plan, and paid time off. Apply today and become part of Oakland's growing workforce!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and maintain accurate customer records in our CRM system
- Collaborate with team members to resolve customer issues promptly
- Support community outreach initiatives and local event coordination
- Adhere to company policies while maintaining high service standards
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal communication skills and active listening abilities
- Basic computer proficiency with willingness to learn new software
- Strong problem-solving mindset and adaptability in fast-paced settings
- Valid California driver's license (for occasional local travel)
- Ability to work flexible hours including weekends and holidays
- Passion for serving diverse communities and representing Oakland values