Job Description
Launch your career in Oakland with no experience required! Oakland Growth Partners is seeking motivated individuals for our Entry Level Customer Service Specialist position. Join our dynamic team and gain valuable skills while making a real impact in the community.
We offer comprehensive training, career advancement opportunities, and a supportive work environment designed to help you succeed. Perfect for recent graduates, career changers, or anyone looking to start fresh in a growing industry.
What You'll Love:
- Competitive hourly wage with performance-based incentives
- Full benefits package including health, dental, and vision
- 401(k) with company match after 90 days
- Paid professional development opportunities
- Modern downtown Oakland workspace with flexible scheduling
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM system with attention to detail
- Collaborate with team members to ensure seamless service
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience
- Uphold company standards in all communications
Qualifications
- No experience required – comprehensive training provided
- High school diploma or equivalent (college graduates welcome)
- Excellent communication and active listening skills
- Strong problem-solving abilities and patience
- Basic computer proficiency and typing skills
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Valid California ID and right to work documentation