Job Description
Join Omaha Innovations Inc., a growing tech company in the heart of Omaha, and kickstart your career with our entry-level Customer Service Specialist position. We're seeking motivated individuals with no prior experience who are eager to learn and grow with us. Enjoy comprehensive training, a supportive team environment, and opportunities for advancement. Perfect for recent graduates or career changers!
Why Join Us?
- Competitive hourly pay + performance bonuses
- Full benefits package (health, dental, vision)
- Flexible scheduling options
- Professional development programs
- Modern downtown office with free parking
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve technical issues and provide product support
- Document interactions in CRM system
- Collaborate with technical team for complex issues
- Meet daily performance metrics and quality standards
- Participate in weekly training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Excellent communication skills (written & verbal)
- Strong problem-solving abilities
- Proficient with basic computer applications
- Ability to multitask in fast-paced environment
- Positive attitude and team player mentality
- No prior experience necessary – training provided
- Must pass background check and drug screen