Job Description
Join Detroit's fastest-growing startup as an Entry Level Customer Service Specialist! We're urgently hiring motivated individuals with no prior experience to deliver exceptional client experiences. If you're a recent graduate, career changer, or simply looking for a fresh start, this is your opportunity to launch a rewarding career in customer success.
Our comprehensive 4-week paid training program ensures you gain industry-recognized skills in communication, problem-solving, and CRM systems. Enjoy competitive benefits including health insurance, 401(k) matching, and quarterly performance bonuses.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing issues and product/service concerns with empathy
- Document interactions accurately in Salesforce CRM system
- Collaborate with senior team members on complex cases
- Meet daily performance metrics for response time and resolution
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (recent graduates encouraged)
- Strong written and verbal communication skills
- Proficient with Microsoft Office Suite (Word, Excel, Outlook)
- Ability to multitask in fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- No prior experience required – training provided
- Must pass background check and drug screening
- Reliable transportation to downtown Detroit office