Job Description
Join Boston Premier Solutions as an Entry-Level Customer Service Specialist and launch your career immediately! We're seeking motivated individuals with no prior experience to join our dynamic team. Enjoy competitive compensation, comprehensive paid training, and a supportive work environment in Boston's thriving business district. Perfect for recent graduates, career changers, or anyone seeking a fresh start with rapid advancement opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing and account issues using our proprietary CRM system
- Document customer interactions accurately in our database
- Collaborate with team members to escalate complex cases
- Meet daily performance metrics for response times and resolution rates
- Participate in weekly product knowledge training sessions
- Maintain positive customer satisfaction scores above 95%
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (currently enrolled students welcome)
- Strong verbal communication skills in English
- Basic computer proficiency and typing ability (25+ WPM)
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn new systems
- Reliable transportation to downtown Boston office
- Availability for flexible shifts including weekends