Job Description
Start your career today with Capital Connect Services! We're hiring enthusiastic individuals for our entry-level Customer Service Specialist role in Washington DC. No prior experience required – we provide comprehensive training to launch your professional journey. Enjoy competitive pay, benefits, and a supportive team environment dedicated to your growth. Perfect for recent graduates or career changers seeking immediate opportunities in a thriving metropolitan hub.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process transactions and resolve service issues using our CRM platform
- Document interactions accurately in our customer database
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge and skills
- Meet performance metrics for customer satisfaction and efficiency
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent (currently enrolled students welcome)
- Strong verbal communication and active listening skills
- Basic computer literacy and ability to learn new software quickly
- Positive attitude and willingness to help others
- Reliable attendance and punctuality
- Ability to work in a fast-paced team environment