Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist in Manchester! No prior experience is required – we're seeking motivated individuals ready to start immediately. This full-time role offers comprehensive training, career growth opportunities, and a supportive work environment. Perfect for graduates or career changers looking to launch their professional journey in a fast-paced tech solutions company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve basic technical issues using our knowledge base and ticketing system
- Collaborate with senior team members to escalate complex cases
- Document customer interactions accurately in CRM systems
- Contribute to process improvement initiatives
- Maintain positive customer satisfaction metrics
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- No experience necessary – full training provided
- Excellent communication and interpersonal skills
- Proficient in basic computer applications (email, browsers, MS Office)
- Strong problem-solving abilities and attention to detail
- Positive attitude and willingness to learn new technologies
- Ability to work independently and as part of a team
- Reliable internet connection for remote work elements
- Valid UK work authorization