Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career with no experience required! We're seeking motivated individuals to provide exceptional support to our clients in Portland's thriving business community. Enjoy immediate hire opportunities, comprehensive paid training, and a supportive environment designed for growth. If you're passionate about helping others and ready to start earning right away, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using our proprietary knowledge base and training materials
- Document interactions accurately in our CRM system to ensure seamless handoffs
- Collaborate with senior team members to escalate complex cases when needed
- Meet key performance metrics including response time and customer satisfaction scores
- Participate in daily team huddles and continuous improvement initiatives
Qualifications
- No prior experience necessary - we provide full paid training
- High school diploma or equivalent (GED accepted)
- Excellent verbal communication and active listening skills
- Ability to navigate multiple digital tools simultaneously
- Strong problem-solving mindset and attention to detail
- Must pass background check and pre-employment screening
- Reliable transportation to our downtown Portland office