Job Description
Join our dynamic team at Baltimore City Services as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to provide exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive training, and immediate start date. If you're a people person with strong communication skills and a desire to grow professionally, this is your opportunity to launch a rewarding career in the heart of Baltimore.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and resolve billing discrepancies accurately
- Document customer interactions in our CRM system with attention to detail
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training to enhance product knowledge and service skills
- Maintain a clean and organized workstation environment
Qualifications
- High school diploma or equivalent (GED)
- Ability to work flexible shifts including weekends
- Basic computer literacy and typing proficiency
- Strong verbal communication and active listening skills
- Positive attitude and willingness to learn new systems
- Ability to stand for extended periods (when assigned to in-person roles)
- Pass background check and drug screening
- Valid government-issued photo ID