Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career immediately! We're seeking motivated individuals with exceptional communication skills to deliver outstanding customer experiences. No prior experience required—just a passion for helping others and a willingness to learn. Enjoy competitive pay, comprehensive training, and a supportive work environment in the heart of Louisville.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (Microsoft Office, CRM software)
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Louisville office
- Openness to flexible scheduling including weekends