Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Specialist! We're seeking motivated individuals to provide exceptional support to our growing client base in Long Beach. This immediate hire opportunity offers competitive pay, comprehensive training, and a supportive environment perfect for launching your career in customer service. No experience necessary – we'll provide all the tools you need to succeed!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve customer concerns and escalate complex issues when necessary
- Update and maintain accurate customer records in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Contribute to process improvement initiatives
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Basic computer proficiency with ability to learn new software quickly
- Positive attitude and problem-solving mindset
- Ability to work in a fast-paced environment
- Reliable transportation to our Long Beach office
- Must be available for immediate start date