Job Description
Join our dynamic team at Albuquerque Solutions Group as an Entry-Level Customer Service Specialist! We're seeking motivated individuals to provide exceptional support to our growing client base. This immediate hire opportunity offers comprehensive training and a clear path for career growth within our rapidly expanding organization. Enjoy a collaborative environment where your contributions directly impact customer satisfaction and business success.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system and knowledge base
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to address complex customer needs
- Meet and exceed performance metrics for response time and resolution rate
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or related experience
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office Suite and basic CRM tools
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including weekends
- Valid New Mexico driver's license (for occasional client meetings)