Job Description
Join Baltimore's fastest-growing customer support team and launch your career today! We're seeking motivated individuals to deliver exceptional service while developing valuable professional skills. This is your opportunity to grow with a company that invests in talent. No experience required – we provide comprehensive training and career advancement paths. Enjoy competitive pay, flexible scheduling, and a supportive team environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Process orders and resolve billing discrepancies
- Document interactions accurately in CRM systems
- Collaborate with team to improve service quality
- Meet performance metrics for response time and resolution
- Participate in ongoing training programs
- Support cross-functional projects as assigned
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Basic computer proficiency (MS Office, internet)
- Ability to work in a fast-paced environment
- Positive attitude with customer-focused mindset
- Reliable transportation to downtown office
- Passion for professional growth