Job Description
Launch your career with Horizon Solutions Inc! We're seeking enthusiastic Entry Level Customer Service Specialists to join our Charlotte team. No prior experience required – we provide comprehensive training to help you succeed. As the first point of contact for our clients, you'll deliver exceptional service while building foundational skills in communication, problem-solving, and teamwork. This is your opportunity to grow professionally in a supportive environment with clear advancement paths.
What We Offer:
- 4-week paid training program
- Health, dental, and vision benefits
- 401(k) with company match
- Tuition reimbursement program
- Monthly performance bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve issues using established protocols and escalation procedures
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics for quality and efficiency
- Participate in ongoing training and development sessions
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent required
- 0-2 years of professional experience (students welcome)
- Strong verbal communication skills
- Basic computer proficiency (MS Office, CRM systems)
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Must pass background check and drug screening
- Authorized to work in the United States