Job Description
Join Baltimore's fastest-growing tech support team! We're urgently seeking motivated individuals to launch their careers in customer service. No experience required – we provide comprehensive training and career growth opportunities. Work in a collaborative downtown environment with competitive benefits and flexible scheduling. Perfect for recent graduates or career changers ready to excel in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using our proprietary support system
- Document interactions accurately in CRM database
- Collaborate with senior team members for complex cases
- Participate in weekly skills development sessions
- Maintain high customer satisfaction metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Strong verbal communication skills
- Basic computer proficiency
- Ability to learn new technologies quickly
- Positive attitude and team-oriented mindset
- Reliable transportation to downtown Baltimore
- Passion for helping others