Job Description
Start your career tomorrow with no experience required! GrowthTech Solutions is hiring enthusiastic individuals for our Austin-based customer service team. We provide comprehensive paid training and offer immediate placement upon completion. Join a dynamic environment where your growth is our priority. Enjoy competitive pay, comprehensive benefits, and a supportive team culture. No previous experience needed – we'll teach you everything!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues using proprietary software tools
- Document cases accurately in our CRM system
- Collaborate with technical escalation teams for complex issues
- Meet performance metrics for call resolution and customer satisfaction
- Participate in weekly training sessions to enhance skills
- Support product launches with updated knowledge
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal and written communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving aptitude
- Positive attitude with customer-first mindset
- Reliable transportation to our Austin facility
- Pass background check and drug screening