Job Description
Ready to launch your career? Urban Growth Partners seeks motivated individuals for our entry-level Customer Service Specialist role in Baltimore. No experience required – we provide comprehensive training and mentorship to help you thrive. Join our dynamic team and gain valuable skills while making a real impact on our community.
This position offers a clear growth path, competitive benefits, and a supportive work environment. If you're passionate about helping others and eager to learn, we encourage you to apply today. Your journey to a fulfilling career starts here!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system and internal resources
- Document all interactions accurately in our customer database
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to develop product knowledge and soft skills
- Identify opportunities for process improvements and suggest solutions
- Maintain positive customer relationships through consistent follow-up
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – we provide full training
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn new software
- Positive attitude and willingness to work in a team
- Reliability and punctuality
- Problem-solving mindset and attention to detail
- Valid work authorization (US citizen or permanent resident)