Job Description
Launch your career with Coastal Growth Partners! We're seeking motivated individuals with no prior experience to join our dynamic customer service team. As a Customer Service Specialist, you'll receive comprehensive paid training to develop industry-leading skills while supporting our diverse clientele. Enjoy a supportive environment with clear growth paths, competitive benefits, and the opportunity to build a long-term career in one of California's most vibrant coastal cities.
What We Offer:
- Full-time position with paid training (4 weeks)
- Health/dental/vision insurance after 60 days
- 401(k) with company match
- Paid time off and holidays
- Advancement opportunities to team lead/management
Responsibilities
- Delocate exceptional customer support via phone, email, and chat
- Resolve inquiries and complaints with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with team members to improve service processes
- Meet performance metrics for response time and resolution
- Participate in ongoing skill development sessions
- Contribute to a positive team culture through daily engagement
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal/written communication skills
- Ability to learn new technologies quickly
- Patience and problem-solving mindset
- Reliable attendance and punctuality
- Basic computer proficiency (MS Office, email)
- Positive attitude and eagerness to grow
- Must pass background check and drug screening