Job Description
Launch your career with Sunrise Solutions Inc. – a leader in customer experience innovation! We're seeking passionate Entry Level Customer Service Specialists to join our dynamic team in Chicago. No experience required – we provide comprehensive training and mentorship to help you thrive. This is your opportunity to build foundational skills while making a real impact in a supportive, growth-oriented environment.
What You'll Gain:
- Industry-leading training program
- Career advancement pathways
- Comprehensive benefits package (health, dental, vision)
- Flexible schedule options
- Collaborative team culture
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Process orders and transactions accurately
- Document customer interactions in CRM system
- Collaborate with team to improve service quality
- Meet performance metrics (response time, resolution rate)
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary
- Excellent verbal and written communication skills
- Basic computer proficiency (typing, MS Office)
- Strong problem-solving abilities
- Positive attitude and customer-first mindset
- Ability to work flexible hours (including weekends)