Job Description
Launch your career with Growth Horizons Inc. – where your potential matters more than your experience! We're seeking motivated individuals for our Entry-Level Customer Service Specialist role in Houston. No prior experience? No problem! Our comprehensive training program will equip you with everything you need to succeed. Enjoy competitive pay, full benefits, and a supportive environment designed to help you grow professionally. Join our mission to deliver exceptional customer experiences while building a fulfilling career path.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Process orders, returns, and account updates using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document all interactions accurately in our customer database
- Continuously improve product knowledge to provide accurate information
- Meet daily performance metrics for response time and resolution rates
- Participate in weekly training sessions to enhance skills
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent (current students welcome)
- Strong communication skills with clear speaking voice
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn
- Ability to work flexible shifts including weekends
- Customer-focused mindset with problem-solving aptitude
- Valid authorization to work in the United States