Job Description
Join Texas Connect Solutions as an Entry Level Customer Service Specialist and launch your career in one of San Antonio's fastest-growing industries! We're seeking motivated individuals with excellent communication skills to deliver exceptional customer experiences. This flexible part-time position offers comprehensive training and growth opportunities within our dynamic team. Perfect for students or career changers looking to build professional skills in a supportive environment.
Why Work With Us?
- Competitive hourly pay with performance bonuses
- Flexible scheduling options
- Free professional development workshops
- Health benefits available for full-time equivalents
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Process orders, returns, and exchanges using CRM systems
- Resolve customer concerns and escalate complex issues to senior team members
- Maintain detailed records of customer interactions in Salesforce
- Collaborate with sales and support teams to ensure seamless service delivery
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong verbal and written communication skills
- Basic computer proficiency with Microsoft Office Suite
- Ability to work 20-25 hours per week (evening/weekend availability required)
- Customer-focused mindset with problem-solving aptitude
- Previous retail or call center experience preferred but not required
- Must pass background check and drug screening