Job Description
Join our dynamic team at Apex Solutions Group and launch your career in customer service! We're seeking enthusiastic individuals to provide exceptional support to our growing client base in Houston's thriving energy sector. No experience necessary - we provide comprehensive training to set you up for success. This immediate hire opportunity offers competitive pay, benefits, and a clear career path.
Why Work With Us?
• Industry-leading onboarding program
• Collaborative, fast-paced environment
• Opportunities for advancement within 12 months
• Health, dental, and vision benefits included
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with technical teams for complex escalations
- Meet daily performance metrics for response time and resolution
- Participate in weekly training sessions to enhance skills
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office Suite
- Ability to work flexible hours (including weekends)
- Customer service mindset with patience and empathy
- Basic math skills for billing inquiries
- Valid Texas ID for background check