Job Description
Join Denver Tech Solutions as an Entry-Level Customer Service Specialist and launch your career in a dynamic, fast-paced environment! We're seeking motivated individuals to join our award-winning support team immediately. Enjoy comprehensive training, competitive benefits, and opportunities for growth within one of Denver's most innovative tech companies. Start your career today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our proprietary CRM system and knowledge base
- Document interactions accurately in customer service software
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years of customer service experience
- Strong verbal and written communication skills
- Basic proficiency with Microsoft Office Suite
- Ability to type 40+ words per minute
- Problem-solving mindset and attention to detail
- Ability to work flexible shifts including evenings/weekends
- Valid driver's license (required for occasional off-site events)