Job Description
Join our award-winning team at Innovate Solutions Group as an Entry-Level Customer Service Specialist! We're seeking motivated individuals to deliver exceptional customer experiences while launching their careers in Columbus's thriving tech sector. This immediate hire opportunity offers full-time hours with comprehensive training and growth potential.
As a key member of our client success team, you'll handle inbound inquiries, resolve technical issues, and build lasting relationships with Fortune 500 clients. We invest heavily in our people through mentorship programs and skill development workshops.
What We Offer:
- Competitive hourly wage + performance bonuses
- 100% paid health insurance from day one
- Tuition reimbursement for continued education
- Flexible remote/hybrid work options
- Quarterly team-building events
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95%+ satisfaction rates
- Document interactions in Salesforce CRM and maintain accurate case records
- Collaborate with technical support teams to troubleshoot complex issues
- Identify upsell opportunities and cross-reference product knowledge base
- Participate in daily team huddles and monthly performance reviews
- Maintain SLA metrics for first-contact resolution and response times
- Contribute to process improvement initiatives for client experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or related experience
- Proficiency with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving aptitude and emotional intelligence
- Valid Ohio driver's license (if field visits required)
- Pass background check and drug screening