Job Description
Launch your career with Innovate Solutions Inc. in Oklahoma City! We're seeking motivated individuals with no prior experience to join our dynamic customer service team. As a Customer Service Specialist, you'll receive comprehensive paid training and mentorship to develop essential professional skills. This is your opportunity to grow with a company that invests in talent and offers clear advancement paths. Enjoy competitive benefits including health insurance, paid time off, and a supportive team environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently using our CRM system
- Document interactions and maintain accurate case records
- Collaborate with team members to improve service processes
- Meet daily performance metrics for response times and resolution
- Participate in ongoing training to enhance product knowledge
- Contribute to a positive team culture through collaboration
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Ability to learn quickly and adapt to new systems
- Positive attitude and willingness to help others
- Reliability and punctuality in a team setting
- Problem-solving mindset with attention to detail