Job Description
Join our dynamic team in Jacksonville and launch your career tomorrow! We're seeking motivated Entry-Level Customer Service Specialists to deliver exceptional support to our growing client base. No experience necessary – we provide comprehensive training to set you up for success. This is your chance to grow with a forward-thinking company while making a real impact on customer satisfaction.
Why Join Us?
• Immediate start date
• Paid on-the-job training
• Career advancement opportunities
• Competitive benefits package
• Collaborative, supportive environment
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Meet daily performance metrics including response times and resolution rates
- Stay updated on product knowledge through continuous training
Qualifications
- High school diploma or equivalent (college degree a plus)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment
- Basic computer proficiency and typing skills
- Positive attitude with a passion for helping others
- Must be available for flexible scheduling including weekends