Job Description
Join Detroit's fastest-growing tech company as an Entry Level Customer Service Specialist! No prior experience required – we provide comprehensive training to launch your career. Work in our downtown Detroit hub supporting Fortune 500 clients with cutting-edge solutions. Enjoy competitive benefits, growth opportunities, and a collaborative culture that values fresh perspectives.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Document interactions in CRM systems with accuracy
- Collaborate with senior team members to resolve complex issues
- Participate in bi-weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
- Maintain positive customer satisfaction metrics
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent communication and active listening skills
- Basic computer proficiency (MS Office, CRM software)
- Strong problem-solving abilities
- Ability to thrive in a fast-paced team environment
- Willingness to learn new technologies
- Positive attitude and customer-first mindset