Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and kickstart your career in Charlotte's thriving tech hub! No experience needed – we provide comprehensive training to help you succeed. Enjoy a supportive environment with growth opportunities, competitive benefits, and a chance to make a real impact. If you're passionate about helping others and ready to learn, this is your perfect launchpad!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service quality
- Participate in ongoing training and skill development
- Meet performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no college required)
- Strong communication and interpersonal skills
- Ability to thrive in a fast-paced environment
- Basic computer proficiency and typing skills
- Positive attitude and willingness to learn
- Reliable internet connection for remote work options
- Ability to work flexible hours including weekends
- Passion for customer satisfaction