Job Description
Join our award-winning team at Coastal Solutions Group as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to deliver exceptional service to our clients in the vibrant Virginia Beach community. Enjoy comprehensive paid training, career advancement opportunities, and a supportive work environment. If you're a people person with strong communication skills and a desire to grow, we want to meet you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for call quality and resolution
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - we train you!
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications
- Ability to work flexible shifts including weekends
- Positive attitude and customer-first mindset
- Must pass background check and drug screening