Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career in Baltimore's thriving business district! No prior experience required – we provide comprehensive paid training and ongoing mentorship to help you succeed. Enjoy competitive benefits, flexible scheduling options, and a supportive workplace culture that values growth. This full-time position offers immediate opportunities for advancement within our expanding organization.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process transactions and resolve billing issues using our CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to improve service processes
- Meet daily performance metrics for call handling and resolution rates
- Participate in bi-weekly training sessions to enhance product knowledge
- Contribute to team goals while maintaining a positive attitude
Qualifications
- High school diploma or equivalent required
- Excellent communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Proficient in basic computer applications (email, Microsoft Office)
- Ability to work in a fast-paced environment with minimal supervision
- Positive attitude and willingness to learn new systems
- Reliable transportation and punctuality are essential
- Must pass background check and drug screening