Job Description
Launch your career with Pacific Horizons Group! We're seeking enthusiastic individuals with no prior experience to join our award-winning customer service team in sunny Long Beach, CA. Enjoy competitive pay, comprehensive paid training, and growth opportunities within our supportive environment. What we offer:
- Full-time schedule with benefits (health insurance, 401k)
- Paid on-the-job training program
- Career advancement pathways
- Modern downtown Long Beach location
- Team culture focused on growth
If you're motivated, eager to learn, and passionate about helping others, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve service issues with empathy and professionalism
- Document interactions in our CRM system
- Collaborate with team members to solve complex cases
- Meet daily performance metrics
- Participate in ongoing training programs
- Contribute to team improvement initiatives
Qualifications
- No prior experience required – we train everyone!
- High school diploma or equivalent
- Strong communication skills (written & verbal)
- Basic computer proficiency
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Reliable transportation to our downtown office
- Passion for helping others succeed