Job Description
Launch your career in customer service with Tampa Bay Solutions Group! We're seeking motivated individuals with no prior experience to join our dynamic team as Entry-Level Customer Service Representatives. Enjoy comprehensive paid training, flexible scheduling options, and a supportive environment where your growth is our priority. If you're passionate about helping others and ready to learn new skills, this is your perfect entry point into the professional world.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve basic account issues and escalate complex cases to senior team members
- Document interactions accurately in our CRM system
- Meet daily performance metrics for call handling and resolution times
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Participate in ongoing training sessions to enhance product knowledge
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong communication skills with clear, articulate speaking voice
- Basic computer proficiency (typing, internet navigation)
- Ability to sit for extended periods and use headsets
- Positive attitude and willingness to learn new systems
- Reliable transportation to our downtown Tampa office
- Must pass background check and drug screening
- Previous customer service experience is NOT required