Job Description
Join our award-winning team and launch your career in customer service! We're seeking motivated individuals with no prior experience to join our dynamic Detroit-based support center. We provide comprehensive paid training and career advancement opportunities for dedicated team members. Enjoy competitive benefits, flexible scheduling, and a supportive work environment focused on your growth. Perfect for recent graduates, career changers, or anyone ready to start fresh in a thriving industry.
Why Work With Us?
- Industry-leading onboarding program with paid training
- Clear career progression paths to team lead/supervisor roles
- Comprehensive benefits package (health/dental/vision)
- Employee recognition programs and monthly incentives
- Modern downtown Detroit workspace with free parking
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process orders, updates, and account modifications accurately
- Document interactions in CRM systems following company protocols
- Collaborate with team members to resolve complex customer issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Ability to type 25+ WPM with basic computer proficiency
- Positive attitude with willingness to learn new systems
- Reliable attendance and punctuality
- Team player with collaborative mindset
- Valid Michigan driver's license (for occasional off-site duties)