Job Description
Launch your career with Innovate Solutions Group! We're seeking enthusiastic individuals with no prior experience to join our dynamic customer service team in Charlotte. We provide comprehensive paid training, career growth opportunities, and a supportive environment to help you succeed. If you're a motivated learner with strong communication skills, this is your chance to build a professional foundation in one of America's fastest-growing cities.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot issues using our proprietary CRM system
- Document interactions accurately in customer databases
- Collaborate with team members to improve service processes
- Meet performance metrics for response times and resolution rates
- Participate in ongoing training sessions to enhance product knowledge
- Represent the company with professionalism and positivity
Qualifications
- No prior experience required – we train everyone!
- High school diploma or equivalent (currently enrolled accepted)
- Strong verbal and written communication skills
- Proficient with basic computer applications (MS Office, web browsers)
- Ability to work flexible shifts including weekends
- Problem-solving mindset with attention to detail
- Valid North Carolina driver's license (if applicable for field support)
- Pass background check and drug screening