Job Description
Join our dynamic team at Austin Customer Solutions and kickstart your career in customer service! We're seeking motivated individuals with no prior experience to join our supportive environment. As a Customer Service Specialist, you'll become the face of our brand while receiving comprehensive training and mentorship. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our Austin headquarters. If you're a people person with a passion for helping others, apply today!
What We Offer:
- Comprehensive 4-week paid training program
- Health insurance and 401(k) matching
- Free downtown parking and transit benefits
- Quarterly team-building events
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Document interactions in CRM system accurately
- Collaborate with technical teams for complex solutions
- Meet daily performance metrics for response time
- Identify upsell opportunities for product enhancements
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal and written communication skills
- Proficient with basic computer applications
- Ability to work in fast-paced environment
- Positive attitude with customer-first mindset
- No prior experience required – we train!
- Must pass background check and drug screen
- Reliable internet connection for remote work options