Job Description
Launch your career with Seattle's fastest-growing customer service team! We're seeking enthusiastic individuals with zero prior experience to join our dynamic support environment. As an Entry-Level Customer Service Specialist, you'll receive comprehensive paid training while providing exceptional experiences for our tech clients. This role offers clear growth paths into leadership positions within 12 months. Our supportive culture values curiosity and celebrates wins – perfect for recent graduates or career changers ready to build something meaningful.
Responsibilities
- Delocate customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions using our CRM system with precision and attention to detail
- Collaborate with senior team members to resolve complex issues efficiently
- Participate in daily skill-building sessions covering product knowledge and communication techniques
- Maintain 95% customer satisfaction score through active listening and solution-oriented approaches
- Contribute to team innovation by sharing fresh perspectives from training sessions
- Support cross-functional projects in marketing and operations during quarterly initiatives
Qualifications
- No prior experience required – we provide all necessary training
- High school diploma or equivalent (students welcome to apply)
- Proficient in typing (35+ WPM) and basic computer navigation
- Ability to work rotating weekends (Saturday/Sunday shifts available)
- Valid Washington State driver's license (for occasional off-site client meetings)
- Passionate about continuous learning and skill development
- Comfortable working in a fast-paced, metrics-driven environment
- Resilient attitude with ability to maintain composure under pressure