Job Description
Join our dynamic team at Citywide Solutions Inc. as an Entry-Level Customer Service Specialist! No prior experience is required – we provide comprehensive training to launch your career. This is your opportunity to develop professional skills while assisting diverse clients in a supportive environment. Enjoy competitive pay, benefits, and clear growth pathways within our expanding San Antonio headquarters. If you're motivated, empathetic, and eager to learn, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve routine account issues using company systems and protocols
- Document interactions accurately in CRM databases
- Collaborate with team members to resolve complex escalations
- Adhere to service level agreements and quality standards
- Participate in ongoing training programs to enhance skills
- Contribute to team goals and performance metrics
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and interpersonal skills
- Basic computer literacy and typing ability
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable attendance and punctuality
- Valid Texas ID or work authorization