Job Description
Join our dynamic team at Horizon Connect Solutions as an Entry-Level Customer Service Specialist! We're seeking enthusiastic individuals with no prior experience to launch their careers in customer support. As a key member of our Miami-based team, you'll deliver exceptional service while building foundational skills in communication and problem-solving. We provide comprehensive training, career growth opportunities, and a supportive environment where your success is our priority. If you're passionate about helping others and ready to grow professionally, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system and knowledge base
- Document interactions accurately in customer records for quality assurance
- Collaborate with team members to address complex customer needs
- Participate in ongoing training to enhance product knowledge and service skills
- Identify opportunities to improve customer experience workflows
- Uphold company standards for service quality and brand representation
Qualifications
- High school diploma or equivalent (recent graduates encouraged to apply)
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and attention to detail
- Basic computer literacy and willingness to learn new software
- Positive attitude and ability to thrive in a fast-paced environment
- Reliable internet access for remote training components
- Availability to work flexible shifts including weekends
- Valid work authorization in the United States