Job Description
Join our dynamic team at Memphis Growth Partners and launch your career without prior experience! We're seeking motivated individuals passionate about customer success to fill our entry-level Customer Service Specialist positions. No degree required – we provide comprehensive paid training to equip you with essential skills in communication, problem-solving, and CRM software. Enjoy competitive benefits, flexible scheduling options, and a supportive work environment designed for professional growth. If you're ready to build a career foundation in one of America's fastest-growing job markets, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Utilize Salesforce CRM to document interactions and track resolution progress
- Collaborate with team members to resolve complex customer issues
- Process orders, returns, and service requests accurately
- Identify opportunities to upsell products based on customer needs
- Participate in weekly training sessions to enhance product knowledge
- Maintain detailed records of customer interactions and feedback
Qualifications
- High school diploma or equivalent (no college experience required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Proficient with basic computer applications (MS Office, email)
- Positive attitude and willingness to learn new technologies
- Ability to work independently and in team environments
- Reliable transportation to our downtown Memphis office
- Must pass background check and drug screening