Job Description
Join our award-winning team at Apex Solutions Inc. as we expand our Charlotte operations! We're seeking passionate individuals with no prior experience to launch careers in customer service. Our comprehensive training program will equip you with industry-leading skills in communication, conflict resolution, and CRM systems. Enjoy competitive benefits, flexible scheduling, and clear advancement pathways. Perfect for recent graduates or career changers!
Why Choose Us?
- Industry-leading training program
- Health/dental/vision insurance
- 401(k) with company match
- Tuition reimbursement
- Modern downtown workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in Salesforce CRM system
- Collaborate with team to improve service quality
- Meet daily performance metrics (calls/resolution times)
- Participate in ongoing skills workshops
- Support cross-functional projects as needed
Qualifications
- No experience required - comprehensive training provided
- High school diploma or equivalent
- Strong communication and active listening skills
- Proficient with basic computer applications
- Ability to work in fast-paced environment
- Customer-first mindset and problem-solving aptitude
- Willingness to learn proprietary systems
- Reliable transportation to downtown Charlotte office